redeem Platform Privacy Notice

This page describes what data we collect when you use redeem and how we keep that information protected. When you create an account, deposit funds, play games, or place bets on our platform, we gather information necessary to verify your identity, process your payments, and comply with local regulations in jurisdictions where our services operate.

We at redeem take data protection seriously. Your personal information—name, national ID number, address, payment details, and game history—is encrypted and stored securely on servers. We do not sell your data to third parties for marketing. We share information only with payment processors (to confirm deposits and withdrawals), compliance teams (to verify your identity), and where required by law.

Our privacy commitments apply to all users accessing redeem from supported jurisdictions. We describe what data we collect, how long we retain it, your rights to access and delete your information, and how you can contact us with privacy questions. If you have concerns about how we handle your data, our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang responds in English and Indonesian.

What data we collect on redeem

We collect information in three categories: registration data, transaction data, and usage data. When you register on redeem, we collect your full legal name, date of birth, national ID number (KTP or equivalent), email address, phone number, and residential address. This information is mandatory to open an account and comply with anti-money-laundering regulations in your jurisdiction.

Transaction data includes every deposit and withdrawal you make on redeem. We record the date, time, amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), and transaction ID. We also log your game play history—which games you played, when, how much you wagered, and outcomes. This data helps us detect fraudulent activity, resolve disputes, and provide accurate account statements.

Usage data tracks how you interact with redeem: which pages you visit, which games you view, how long you stay on each section, and which devices or browsers you use. We collect this data via cookies and server logs to improve our platform, identify technical problems, and understand player preferences during tournament seasons (Liga 1, Piala AFF, Champions League) or holiday periods (Idul Fitri, Idul Adha, Imlek, Nyepi).

Our redeem identity verification and KYC process

Before your first withdrawal, we require identity verification (KYC). We ask you to upload a clear photo of your national ID (front and back), proof of address (utility bill or bank statement), and a selfie with your ID visible. We store these documents securely and use them only to confirm your identity matches our registration records. We do not share these documents with third parties except where required by law or financial regulators.

We retain your KYC documents for as long as your account is active, plus seven years after closure for regulatory compliance. If you close your account and later reopen it, we may reuse your previous KYC verification if your documents are still current.

How we use your data on redeem

We use your registration data to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering and counter-terrorism-financing laws. We use transaction data to generate your account statement, settle disputes, detect fraud, and improve our payment systems. We use usage data to optimize the redeem platform, fix technical issues, personalize your experience (e.g., remembering your preferred live-dealer camera angle), and analyze game popularity during peak seasons.

We do not use your data for marketing emails or promotional offers unless you opt in. We do not sell or rent your information to advertisers, data brokers, or third-party marketers. If you receive unsolicited marketing from a redeem partner, that contact came from data you provided directly to that partner, not from our database.

Third-party processors and data sharing

We use external vendors to operate redeem. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and Indonesian banks) receive your payment details to confirm deposits and process withdrawals. Our cloud hosting provider stores our database and servers in secure, geographically redundant facilities. Our email provider sends you account confirmations and support responses. All vendors are contractually bound to protect your data and use it only for services we request.

We may disclose your data if required by law (e.g., court order, law enforcement request, or regulatory investigation). We are not liable for data breaches caused by third parties, but we maintain insurance and incident-response procedures to minimize impact if a breach occurs.

Your rights and data retention on redeem

You have the right to access, update, and delete your personal data on redeem. Log into your account, go to Settings, and review or change your registration information (name, email, phone, address). If you want a copy of all data we hold about you—including game history, deposits, withdrawals, and KYC documents—contact our support team and request a data-access report. We provide this within 14 business days.

We retain your registration and transaction data for as long as your account is active. If you close your account, we delete your registration data after 90 days unless you have an outstanding dispute or pending withdrawal. We retain transaction data and KYC documents for seven years to comply with financial regulations, even after account closure. Usage data (cookies, server logs) is deleted after 24 months.

You can request deletion of your account and associated data by contacting our support team. After confirmation, we begin the data-deletion process. However, we cannot delete transaction records required by law or outstanding dispute evidence. We inform you of any data we must retain and why.

Our redeem cookie and tracking policy

We use cookies to remember your login session, language preference, and game selections. Cookies help us provide a seamless experience when you switch between live-dealer tables, slots, sportsbook, and esports markets on redeem. You can disable cookies in your browser settings, but this may affect functionality (you may be logged out frequently or lose your preference settings).

We do not use cookies to track you across other websites. Cookies stay within the redeem domain only. We do not use third-party tracking pixels or analytics that follow you outside our platform.

Jurisdiction and data transfers

Our servers and databases are located outside Indonesia. This means your data may be transferred to and stored in other jurisdictions. We ensure all transfers are encrypted and comply with data-protection standards equivalent to Indonesian law. If your jurisdiction has specific data-residency requirements, contact our support team to discuss compliance options.

Our privacy notice is governed by the laws of the jurisdictions where our services are available. If there is a conflict between this notice and local data-protection law, local law prevails.

Contact and complaints

If you have questions about how we handle your data, or if you believe we have misused your information, contact our support team via email or live chat. We respond within 5–7 business days. If you are not satisfied with our response, you may lodge a complaint with your local data-protection authority or privacy regulator.

We review this privacy notice annually and update it as our practices or regulations change. Changes become effective immediately upon posting. We encourage you to check back periodically to stay informed.

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